4 Jobs in Emporia, KS

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Front Desk Agent 3p-11p

KMG Hotels

Emporia, KS | Part Time

$25k-34k (estimate)

1 Week Ago

Team Member

157 - Emporia, KS

Emporia, KS | Full Time

$23k-28k (estimate)

7 Months Ago

Team Member

Casey's General Stores

Emporia, KS | Full Time

$22k-27k (estimate)

0 Months Ago

Front Desk Agent (PT)

KMG Hotels

Emporia, KS | Part Time

$25k-33k (estimate)

3 Months Ago

Front Desk Agent 3p-11p

KMG Hotels Emporia, KS

$25k-34k (estimate)

Part Time 1 Week Ago

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KMG Hotels is Hiring a Front Desk Agent 3p-11p Near Emporia, KS

Our team at the Hampton Inn by Hilton Emporia is seeking to add a team member in our Guest Service department. Our Guest Service Agent delivers exceptional customer experiences while driving optimal up-sell and on-sell performance.
Behaviors and Competencies:

Teamwork.
Customer Focus.
Living Values.
Dependability.
Adaptability.
Quality.
Productivity.

Position Responsibilities:

Organizing Activities.
- Report for duty on time, submit specific time-off requests, be aware of planned learning sessions and attend as required.
- Organize work station to ensure you are able to deliver excellent customer service.
- Be aware of department standards, goals, objectives and performance.
- Understanding the products we sell and present to our customers.
Guest Facing Activities.
- Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner. Make it memorable.
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport.
- Optimize customer spend through promotional awareness and suggestive selling techniques.
- Be fully briefed pre and post-shift and be aware of VIP's or guest with special needs.
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers.
- Ensure you are maximizing loyalty program enrollments and delivering the benefits consistently to existing program members.
- Continuously capture guest preferences and main guest profiles in PMS.
- Ensure that all prescribed and designed process, systems, and standards are maintained.
- Maintain a safe and secure environment for yourself, guests and colleagues.
- Ensure that guest problems are resolved effectively but avoided whenever possible.
Team Activities.
- Ensure your behavior respects the perspective, privacy, safety and security of our guests and your colleagues.
- Maintain guest balances, cash float balances and comply with relevant credit and finance policy.
- Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
- Apply yourself during team training and briefing exercises.
- Always deliver your "fair share" in team task elements of the role and support colleagues whose workload may temporarily exceed your own.